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Outsource Call Center

What Should You Expect from an Outsource Call Center?

12th February 2019

Discover These Key Benefits When You Outsource Call Center Work An outsourced call center and contact center provides many benefits to its clients. Whether you outsource your entire call center operation, embark on time-of-day outsourcing, or tap overflow call outsourcing, here are some of the things you can expect to receive from your outsource call …

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monitor social media

BPO Contact Centers Can Monitor Social Media 24/7

29th January 2019

Responding Quickly to Social Media Activity Is Essential in Today’s Always-On Market Your customers can post something on social media anytime of the day or night. How fast you react to their questions can make the difference between keeping a customer and losing one. And if someone posts a negative comment, responding fast can stop …

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web chat service

Providing Web Chat Services Is Now a Must-Have Offering

15th January 2019

Don’t Overlook Web Chat as an Important Customer Service Communication Tool Most website visitors look for a web chat service option if they want quick answers. They may even think of web chat before they look at an FAQ section or seek self-help options. But if they’ve unsuccessfully tried FAQs and self-help, they’ll definitely look …

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Let Your BPO Call Center Handle Email Messages

8th January 2019

Today’s Modern Call Center Can Process More Than Just Calls The main work at most call centers is processing telephone calls. However, a business processing outsourcing (BPO) contact center can do more than process phone calls. One such service gaining in both popularity and importance is contact centers that process email messages. Although some companies—to …

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credit card chargebacks

Why You Should Outsource Your Credit Card Chargebacks Problem

18th December 2018

Don’t Accept High Chargeback Rates as a Normal Business Expense If your company sells a product or service and accepts payment by credit card, you should expect some chargebacks. Not only do you end up refunding the customer’s purchase price, but you provided something of value and received nothing in return. In addition, you also …

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Why You Should Outsource Lead Processing

11th December 2018

Don’t Let Hot Leads Cool Off Due to Delayed Responses It used to be that responding to a lead within twenty-four hours was a best practice. Then a same-day response became the expectation. But soon even that was too long of a delay, as response times shortened to one hour. However, a sixty-minute response time …

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outsource customer service

Why You Should Outsource Your Customer Service

27th November 2018

Improve Outcomes When You Outsource Customer Service Work Many companies struggle to provide the level of customer support that their customers expect. Multiple factors contribute to this. Two key ones are a shortage of skilled customer service representatives. The other one is other corporate departments and initiatives that receive more financial and managerial support. To …

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Call Center Outsourcing

Don’t Hire More Call Center Staff When You Can Hire a Whole Call Center

20th November 2018

Use Call Center Outsourcing to Deal with Labor Shortages and to Increase Availability With the unemployment rate low and some jobs going unfilled, many companies struggle to fill open slots with qualified people. Such is the struggle at many a call center. If your corporate call center can’t find enough employees to meet demand, consider …

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call center outsourcing benefits

5 Benefits of Call Center Outsourcing

13th November 2018

Use Call Center Outsourcing to Provide Exceptional Outcomes Without the Hassle Once considered the solution of last resort, call center outsourcing has emerged as a wise move to drive the call center forward, meet growing customer expectations, and maximize the customer experience (CE). Managers who think that outsourcing call center work means settling for something …

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call center outsourcing

Is Call Center Outsourcing Right for You?

6th November 2018

Don’t Dismiss the Opportunities that Call Center Outsourcing Provides If you think call center outsourcing means sending your calls to another country and subjecting your customers to people with hard-to-understand accents, then you have a misunderstanding about outsourcing. Though outsourcing call center work can mean sending calls to other countries, the majority of call center …

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By offering all this and more,

We've Positioned Ourselves as a Leader

in providing excellent call center, contact center, and BPO services. Give us a call at 800-901-7706 to learn more