This provides both a depth and breadth of capabilities, which allows us to effectively serve most.
Any industry with virtually every call center and BPO service you can think of Even our location is deliberate. We situated Direct Call Centers near Knoxville, TN, one of the most affordable cities in the United States. It boasts an educated workforce and is noted for its low cost of living and comparatively attractive compensation. This provides the foundation for the best call center workforce in the country. Yes, we may be a bit biased, but our results prove our pride is not misplaced.
We support our high-functioning call center staff with a hands-on leadership team and experienced management, who has already encountered most every imaginable call center opportunity and challenge.
With our ideal, inland location—not too far south, not too far north, and sheltered from weather-related issues and coastal worries faced by call centers in other parts of the country—Direct Call Centers avoids most of the weather-related issues that plague other call centers who aren’t so intentionally located.
Here are some of the outcomes you can expect from Direct Call Center:
Our professional staff sets the cornerstone for everything we do. As your customer-facing representatives, our frontline employees provide the voice of your organization. Coupled with our professionalism is our friendliness. Together these sought-after characteristics provide the backbone for customer excellence (CE) that’s hard to beat.
At Direct Call Centers, our strategic location allows us to tap an exceptional, qualified workforce from an area of the country with a lower cost of living. Since labor costs account for much of a call center’s expenses, being able to hire from this market allows for a savings, which we pass on to you in terms of lower rates—all the while maintaining our commitment to the highest quality service.
Behind the scenes, are leaders provide our staff with the best technology tools, which allows them to do more, do it better, and do it faster. Again, you benefit from this technology investment by realizing a higher quality service at a lower cost.
Overseeing this, we have one of the best management teams in the industry. They have decades of call center knowhow, along with practical experience and an understanding of what it takes to provide you with results-producing service.
Direct Call Centers is a truly scalable operation. Our infrastructure, facility, and staff can all quickly adjust to meet your changing needs, growth requirements, and service enhancements.
All these characteristics are why Direct Call Centers has emerged as a leader in the call center, contact center, and BPO services industry.