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effective customer communication

Effective Customer Communication Includes More Than Telephone Calls

30th October 2018

Contact Centers Can Process More Than Just Phone Calls for Their Clients A call center handles telephone calls for its clients, whereas a contact center handles multiple forms of contact, which includes calls. However, this historical distinction is losing its meaning, with the line of demarcation between call center and contact center blurring. Indeed, most …

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after the sale

What a Call Center Can Do for You After the Sale

23rd October 2018

Leading Call Centers Can Do More Than Just Take Orders You have a call center that handles your phone orders. They answer your caller’s questions, suggest cross sells, and attempt upsells. They add in the shipping costs, calculate tax, and give the caller the total. Next they thank your customer for their order, and then …

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technical support

4 Types of Technical Support

16th October 2018

Know the Levels of Technical Support Before Selecting a Call Center Partner  If your company provides a product or service, there’s likely a support element involved with it. The effort to provide this assistance to customers is tech support. There are different levels of tech support, and each level can be successfully outsourced to a …

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outsource call center work

6 Reasons to Outsource Call Center Work

9th October 2018

Consider These Reasons to Take a Fresh Look at Call Center Outsourcing In today’s business environment, outsourcing often offers a desirable alternative to combat escalating payroll costs and the liability associated with hiring staff. However, despite this clear benefit, some managers remain reluctant to outsource. It might be they fear the unknown, but, more likely, …

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By offering all this and more,

We've Positioned Ourselves as a Leader

in providing excellent call center, contact center, and BPO services. Give us a call at 800-901-7706 to learn more