We’re so excited you stopped by to check out our blog. Whether you’re a current client, a future client, or looking for call center outsourcing information, the Direct Call Centers blog is for you.
We have many exciting posts planned to share with you in the upcoming weeks and months. Our topics will include call center outsourcing, maximizing your call center experience, types of call center services, and call center news and information. Plus, we’ll include special relevant content along the way, as it becomes available. Here’s what to expect from the Direct Call Centers blog:
In this series of posts we’ll explore the exciting opportunities available when you use an outsource call center. These include ways to save money, improve communication services, and enhance your business—usually all three.
Increasingly, astute business leaders see outsourcing as a proven alternative to the high cost of hiring, training, and managing staff. This is especially true with call centers and their labor-intensive nature, which can account for 70 to 80 percent, or more, of total expenses.
We also want to give you a series of tips on how to get the most out of call center outsourcing. This will include ideas to make the process go as smooth as possible and an inside look into how outsource call centers operate. Armed with this knowledge, you’ll have the best opportunity to make the most out of outsource call center services.
Outsource call centers offer a wide selection of services. These opportunities include customer service, tech support, lead processing, chargeback resolution, and more. At Direct Call Centers we provide all these BPO services—and more—to our roster of valued clients.
In addition to all this, we’ll keep you updated on the latest call center, customer service, and business communication trends. This will help you stay on top of the latest industry developments. Armed with this information, you’ll be able to make informed decisions about how and when to best use a call center to obtain maximum results for your business or organization.
Again, thanks for stopping by and reading the Direct Call Centers blog. Please check back each week for more helpful information. We look forward to serving you.
Direct Call Centers provides call center and contact center services to clients across the United States and around the world. Specializing in business process outsourcing (BPO), Direct Call Centers is your single source for essential contact center work and critical BPO support services, with a focus on four primary horizontal market niches: customer service, tech support, lead processing, and chargeback support. Get a free quote today to explore if Direct Call Centers is the right match for your company’s BPO needs. Peter Lyle DeHaan is a freelance writer for the call center industry.