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Why You Should Outsource Your Tech Support
4th December 2018Improve Results When You Outsource Tech Support Calls Many companies that manufacture a product or offer a service struggle to provide technical support to their customers. One reason for this is a shortage of skilled tech support representatives in many parts of the country. A second reason is the costs involved to do tech support …
4 Types of Technical Support
16th October 2018Know the Levels of Technical Support Before Selecting a Call Center Partner If your company provides a product or service, there’s likely a support element involved with it. The effort to provide this assistance to customers is tech support. There are different levels of tech support, and each level can be successfully outsourced to a …