Effective Customer Communication Includes More Than Telephone Calls

Contact Centers Can Process More Than Just Phone Calls for Their Clients A call center handles telephone calls for its clients, whereas a contact center handles multiple forms of contact, which includes calls. However, this historical distinction is losing its meaning, with the line of demarcation between call center and contact center blurring. Indeed, most … Continue reading Effective Customer Communication Includes More Than Telephone Calls →

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